Shipping policy

Shipping Policy – Velora

Thank you for shopping with Velora. Below you’ll find everything you need to know about our shipping process.

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Times
Estimated delivery times vary depending on your location:

• United Kingdom: 5–8 business days
• Europe: 6–10 business days
• International: 7–15 business days

Please note that these are estimated delivery times and may be affected by factors outside our control such as customs delays or courier disruptions.

Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. We may offer free shipping promotions from time to time.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Customs, Duties & Taxes
Velora is not responsible for any customs fees, duties, or taxes applied to your order. These charges are the responsibility of the customer.

Delayed or Lost Orders
If your order is delayed beyond the estimated timeframe or appears lost in transit, please contact us at our support email, and we will assist you as soon as possible.

Incorrect Address
Please ensure your shipping address is correct at checkout. Velora is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Contact Us
If you have any questions regarding your shipment, feel free to contact our support team. We’re always here to help.

Thank you for choosing Velora.